If you ever experience an issue with one of our products, please email us detailing your issue and your order number to info@cinchpopuptents.com. We'll do our best to solve the problem as soon as possible. Due to the complexities of some warranty issues and claims, it can take up to 5 business days for us to reply.
2 Year Limited Warranty
For 2 years from the date of purchase, Cinch will replace (at our discretion) defective parts at no cost to the customer. Cinch will provide replacement parts, but the customer will be responsible for installation.
This warranty applies only to customers who purchased directly from cinchpopuptents.com or an authorized dealer and does not cover second-hand purchases. If you purchased from an authorized dealer, please submit proof of purchase with any warranty claims.
Our warranty does not cover all issues, such as the ones below:
- UV damage: ultra-violet damage to fabric or gel coat.
- Normal wear and tear, cosmetic blemishes occurring as a result of use (vinyl window discoloration or damage, scratches/dents on the rooftop tent shell, etc.)
- Damage caused by the customer (misuse, accident, abuse, etc.)
- Damage caused by acts of nature (storm damage,wind damage, etc.)
- Aesthetic changes that do not affect the general operation of the rooftop tent.
- If the product is arbitrarily repaired or modified by the customer.